Privacy Policy
Effective Date: August 14, 2026
Last Updated: August 14, 2026
Triple 7 Mechanical LLC ("Triple 7 Mechanical," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use the Triple 7 Connect mobile application, create an account, schedule or request service, communicate with us, make a payment, request financing information, or otherwise interact with Triple 7 Mechanical.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
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Name
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Email address
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Telephone number
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Billing address
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Service or property address
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Account and login information
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Appointment and scheduling information
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Service requests and service history
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Equipment information, including information about HVAC, electrical, generator, solar, EV charging, and related equipment
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Maintenance plan information
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Estimates, invoices, and payment-related information
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Communications you send to us
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Information submitted through forms on our website or mobile app
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Device, browser, IP address, and general website or app usage information
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Location information, if you choose to provide it or grant location permission through your device or app
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Other information you voluntarily provide to us
2. How We Use Your Information
We may use the information we collect to:
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Create and manage your customer account
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Schedule, confirm, modify, and manage service appointments
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Provide HVAC, electrical, generator, solar, maintenance, and related services
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Maintain customer and equipment service records
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Administer maintenance plans
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Prepare and provide estimates, proposals, invoices, and receipts
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Process or facilitate payments
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Respond to questions, service requests, and customer support inquiries
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Communicate with you about appointments, services, account activity, and other transactions
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Provide information regarding financing options when requested
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Operate, maintain, secure, and improve our website and Triple 7 Connect mobile app
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Detect or prevent fraud, misuse, security incidents, or other unauthorized activity
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Maintain business and accounting records
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Comply with applicable legal, regulatory, licensing, tax, and insurance requirements
3. Customer Accounts and Triple 7 Connect
Customers may be able to create an account through the Triple 7 Connect mobile app or other Triple 7 Mechanical services.
Account information may be used to provide access to features such as appointments, maintenance plans, equipment information, service information, billing or payment options, and other customer services.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.
4. Payments
Triple 7 Mechanical may use third-party payment processors and service providers to facilitate credit card, debit card, ACH, electronic, or other payments.
Payment information may be transmitted directly to and processed by these third-party providers. Triple 7 Mechanical may receive transaction information such as payment status, amount, date, payment method, and related transaction details.
We do not intend to directly store complete payment-card numbers or card security codes when payments are processed through third-party payment providers.
5. Financing
Triple 7 Mechanical may provide access to financing options offered by third-party financing providers.
If you choose to apply for financing, information you provide as part of the financing application may be collected and processed directly by the applicable financing provider. Financing applications, approvals, credit decisions, terms, and account servicing are subject to that provider's own terms and privacy practices.
Triple 7 Mechanical does not make lending or credit-approval decisions on behalf of third-party financing providers.
6. Service Providers and Third Parties
We may use third-party companies and technology providers to help operate our business, website, mobile app, scheduling, customer management, communications, payments, financing, analytics, hosting, and related services.
We may share information with these providers when reasonably necessary for them to perform services on our behalf or provide services you request.Third-party technologies integrated into our website or mobile app, including software development kits (“SDKs”), may collect or process information necessary to provide their functions.
Information collected through these technologies is subject to this Privacy Policy where applicable and may also be processed according to the privacy practices of the applicable service provider
These providers may maintain their own privacy policies and data-handling practices.
We may also disclose information when required by law, regulation, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, employees, property, systems, or the safety of others.
We do not sell your personal information for monetary consideration.
7. Cookies, Analytics, and Technology
Our website and mobile app may use cookies, software development kits, analytics technologies, device identifiers, and similar technologies to operate services, remember preferences, understand usage, improve functionality, measure performance, and maintain security.
The information collected through these technologies may include browser type, device information, IP address, pages or features accessed, dates and times of access, and general interaction information.
Your browser, device, or applicable consent controls may allow you to manage certain cookies or tracking technologies.
8. Communications
We may use your contact information to communicate with you regarding service requests, appointments, estimates, invoices, payments, maintenance, account activity, customer support, and other transactional or service-related matters.
Where required by applicable law, consent for automated or marketing text messages will be obtained separately. Consent to receive marketing communications is not a condition of purchasing goods or services from Triple 7 Mechanical.
If you consent to receive marketing text messages, you may withdraw your consent at any time by replying STOP or by using another opt-out method provided in the communication. Message and data rates may apply.
You may also opt out of promotional emails by using the unsubscribe instructions provided in those communications or by contacting us.
Where permitted and with any consent required by applicable law, we may also send promotional or marketing communications.
You may opt out of promotional email or text communications using the instructions provided in those communications or by contacting us.
Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, mobile application, electronic transmission, or data-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
10. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain customer and service records, administer accounts and maintenance plans, fulfill contractual obligations, resolve disputes, enforce agreements, meet accounting or recordkeeping requirements, and comply with applicable laws and regulations.
Some records may be retained after an account is deleted when required or permitted for legitimate business, legal, tax, warranty, licensing, fraud-prevention, or regulatory purposes.
11. Your Privacy Choices and Account Deletion
You may contact Triple 7 Mechanical to request access to, correction of, or deletion of certain personal information associated with your account, subject to applicable law and legitimate recordkeeping requirements.
Customers with a Triple 7 Connect account may request deletion of their account and personal information associated with the account. Triple 7 Connect provides an option to initiate account deletion through the app.
Customers may also initiate an account-deletion request through Triple 7 Mechanical's designated account-deletion webpage.
When we receive a valid account-deletion request, we will delete or de-identify personal information associated with the account except information that we are required or permitted to retain for legitimate business, tax, accounting, payment, warranty, licensing, regulatory, security, fraud-prevention, dispute-resolution, or other legal purposes.
Information retained for these purposes will remain subject to appropriate protections and will be retained only for as long as reasonably necessary for the applicable purpose.
We may take reasonable steps to verify your identity before completing an account or personal-information deletion request.
12. Children's Privacy
Triple 7 Mechanical's website, services, and Triple 7 Connect mobile app are intended for customers seeking residential or commercial mechanical and related services and are not directed to children under 13.
We do not knowingly seek to collect personal information from children in violation of applicable law. If we learn that personal information from a child has been collected in violation of applicable requirements, we will take reasonable steps to delete it.
13. Third-Party Links and Services
Our website or mobile app may contain links to or integrations with third-party websites, applications, financing providers, payment services, or other services.
Triple 7 Mechanical is not responsible for the privacy practices, content, or security of independently operated third-party services. We encourage you to review the privacy policies of those providers before submitting personal information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, services, technology, mobile app, legal requirements, or privacy practices.
When we make changes, we will update the Last Updated date shown at the top of this policy. Material changes may also be communicated through our website, mobile app, or other appropriate means.
15. Contact Us
If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:
Triple 7 Mechanical LLC
Phone: (817) 668-7773
Email: Service@t7mc.com
Website: triple7mechanical.com
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